All sales are final. We do not give refunds.

Our services are digital and are delivered immediately on payment, so we do not refund a purchase because of a change of mind, because you disagree with what a reading says, or for time you did not use. This applies to every purchase.

The only exception is a billing error that is our fault — for example, if you were charged twice, charged the wrong amount, or paid for something that was never delivered to you. Section 4 sets out exactly what qualifies and how to claim it.

This policy applies to every paid service. Current prices are always the ones shown at checkout.

Everything we sell is a one-time purchase. Nothing renews, so there is nothing to cancel and no renewal will ever be charged.

• Kundali Report: a single detailed birth-chart report, delivered as a document once payment is received

• Day Pass (web and WhatsApp only), Month Pass and Year Pass: more questions each day until the pass ends

We no longer sell subscriptions. If you bought an automatically renewing subscription inside our iPhone or Android app before then, it keeps renewing through Apple or Google until you cancel it in your App Store or Google Play account. We cannot cancel a store subscription for you. Your Account page links directly to the right place.

• After you cancel, your access continues until the end of the period you have already paid for

• No charges will be made after that

• No prorated refunds will be issued for unused time

We will provide refunds ONLY in cases of verified billing errors, including:

Eligible for Refund:

• Duplicate charges

• Technical billing system errors

• Incorrect charge amounts

• Wrong plan or wrong item charged

• Currency conversion mistakes

• Payment taken but the service never delivered — including a paid report that never reached you — due to a fault on our side

NOT Eligible for Refund:

• Change of mind

• Dissatisfaction with a reading, a report or an astrological prediction

• Personal circumstances changes

• Unused time on a pass

• Finding alternative services

• Technical issues on user's end (browser, device, internet)

Claim Deadline

Billing error refund requests must be submitted within 60 days of the charge date. Requests submitted after this period will not be considered.

How to Request a Refund

Contact Support: email us at [email protected] or write on WhatsApp to +91 73000 85998.

Include Required Information

• Your account email address

• Transaction ID or receipt number

• Date of charge

• Amount charged

• Detailed description of the billing error

Wait for Review

Our team will investigate your claim within 3-7 business days

Receive Decision

You will be notified of our decision via email

Resolution Timeline

Initial Response

24-48 hours

Investigation Period

3-7 business days

Refund Processing

5-10 business days after approval

Bank Credit

Additional 3-7 business days depending on your bank

Approved refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Card: Refund credited to the original card

• UPI: Refund to the original UPI account

• Net Banking: Refund to the original bank account

• Digital Wallets: Refund to the original wallet

Note

We cannot issue refunds to a different payment method than the one originally used.

Our free tier, which includes complete birth chart generation and 5 AI consultations per day, is provided at no cost and does not require any payment or refund considerations.

Important

Filing a chargeback without first contacting us may result in:

• Immediate suspension of your account

• Loss of access to all services and data

• Permanent ban from future use of Yogic Astro

• Legal action for fraudulent chargebacks

We strongly encourage you to contact our support team first at [email protected] to resolve any billing concerns.

In the event of extended service outages (more than 48 consecutive hours) caused by our technical systems, we may offer:

• Service credit extension

• Compensation in the form of additional free consultations

• Prorated refunds at our discretion

Planned maintenance and minor interruptions (less than 48 hours) do not qualify for refunds or compensation.

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our Service after changes constitutes acceptance of the revised policy.

For questions about this Refund Policy or to request a refund for billing errors, please contact us:

Business hours: Monday to Friday, 9 AM to 6 PM IST. Email response time: 24 to 48 hours on business days.

This Refund and Cancellation Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of courts in Jaipur, Rajasthan, India.